FAQs

🖊️ Can I personalize my order?

A: Yes! Many of our products—like canvas prints, metal wall art, and woven blankets—offer personalization options. You’ll see a field on the product page to enter names, dates, or custom messages. Be sure to double-check your spelling before submitting—your design is printed exactly as entered.

💸 How much is the shipping fee?

A: Shipping fees vary based on the item and destination. You’ll see the exact shipping cost at checkout. We also run regular promotions—follow us on social media for free shipping events and discount codes!

⏳ How long does it take to make and ship my order?

A: Every item is made to order with care. Please allow:

  • Processing: 3–7 business days
  • U.S. Shipping: 5–9 business days
  • International Shipping: 10–30 business days

During peak seasons or holidays, shipping may take a bit longer.

📦 Where do your products ship from?

A: We work with trusted fulfillment partners across the U.S., including locations in Kentucky, Maryland, and Louisiana. This helps us ship efficiently and reduce delivery time.

🎁 Can I send this as a gift?

A: Yes! You can ship directly to a friend or loved one by entering their name and shipping address at checkout. We never include prices, invoices, or promotional inserts in our packages—your order will arrive beautifully gift-ready.

💔 What if my item arrives damaged or incorrect?

A: We're so sorry if something went wrong. Please contact us within 7 days of delivery and include:

  • Your order number

  • A clear photo of the item and issue

  • A short description of the problem

We’ll gladly send a replacement at no cost to you if the item is defective, misprinted, or incorrect.

🔁 Can I cancel or change my order?

A: We can cancel or update your order within 12 hours of purchase. After that time, production begins and changes are not guaranteed—but feel free to reach out and we’ll do our best to assist you.

🔄 What is your return policy?

A: Because our products are custom-made just for you, we do not accept returns or exchanges for reasons like sizing errors or buyer’s remorse. If your order arrives damaged or incorrect, we will replace it free of charge—just contact us within 7 days of delivery.

🔒 Is my information safe at checkout?

A: Yes. We use Shopify’s secure, encrypted checkout system to keep your personal and payment information protected at all times.