FAQs

🖊️ Can I personalize my order?

A: Yes! Many of our products—like canvas prints, metal wall art, and woven blankets—offer personalization options. You’ll see a field on the product page to enter names, dates, or custom messages. Be sure to double-check your spelling before submitting—your design is printed exactly as entered.

💸 How much is the shipping fee?

A: Shipping fees vary based on the item and destination. You’ll see the exact shipping cost at checkout. We also run regular promotions—follow us on social media for free shipping events and discount codes!

⏳ How long does it take to make and ship my order?

A: Every item is made to order with care. Please allow:

  • Processing: 3–7 business days
  • U.S. Shipping: 5–9 business days
  • International Shipping: 10–30 business days

During peak seasons or holidays, shipping may take a bit longer.

📦What are your shipping methods and locations?

A: We work with trusted fulfillment partners across the U.S., including locations in Kentucky, Maryland, and Louisiana. This helps us ship efficiently and reduce delivery time.

Your items will ship via USPS, DHL eCommerce, or other reliable carriers based on your location and what you've ordered.

Multiple Items? No Problem. If you order several items, they may arrive in separate packages depending on where they're fulfilled and production timing. This is completely normal, and you won't pay any extra shipping fees.

🎁 Can I send this as a gift?

A: Yes! You can ship directly to a friend or loved one by entering their name and shipping address at checkout. We never include prices, invoices, or promotional inserts in our packages—your order will arrive beautifully gift-ready.

💔 What if my item arrives damaged or incorrect?

A: We're so sorry if something went wrong. Please contact us within 7 days of delivery and include:

  • Your order number
  • A clear photo of the item and issue
  • A short description of the problem

We’ll gladly send a replacement at no cost to you if the item is defective, misprinted, or incorrect.

🔁 Can I cancel or change my order?

A: If your order hasn't entered production, we can cancel or adjust it. Just contact us right away. Once production begins, changes may not be guaranteed—but we'll always do our best to help.

🔁How can I track my order?

Track Your Order Every Step of the Way

Once your order ships, we'll send you a confirmation email with your tracking number and a direct link to monitor your package's journey.

Easy Tracking Options:

  • Have an account? Log in anytime to view your order status and tracking details
  • Checked out as a guest? Simply use the tracking link in your shipping confirmation email

Stay Updated Follow your order's progress from our fulfillment center right to your doorstep.

🔄 What is your return policy?

A: Due to the personalized nature of our custom products, all customized items are final sale and cannot be returned or exchanged. This includes items with custom scripture verses, names, or personal messages.

We do accept returns for:

  • Non-customized items within 30 days of delivery
  • Items that arrive damaged or defective
  • Items that were incorrectly produced (our error)

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos so we can resolve the issue promptly. For non-custom items, they must be unused and in original condition for return.

🔄Can I personalize my order with custom scripture verses?

A: Yes, we offer personalization on select items. Please check the product description to see if personalization is available for that specific item.

🔄How do I contact customer service?

Need Help with Your Order?

If you have any questions or concerns about your shipment, we're here to help! Simply reach out through our [Contact Page] and we'll be happy to assist you.

We're Here for You Whether you need shipping updates, have delivery questions, or want to make changes to your order, our team is ready to provide the support you need.

What if there are shipping delays or delivery issues?

Shipping Delays & Delivery Issues

While we work hard to get your order to you quickly, some factors are beyond our control—like carrier delays, weather conditions, or customs processing for international orders.

Package Shows "Delivered" But You Don't Have It? This happens sometimes! Here's what to do:

  • Check with family members or roommates
  • Ask neighbors if they received it by mistake
  • Contact your local post office—they may have additional details

Lost Package? If your package is truly lost, we recommend filing a claim directly with the carrier (USPS, DHL, etc.) as they handle the investigation process.

We're Here to Support You While we can't control carrier issues, we're always happy to help guide you through the process and provide any documentation you might need.

🔒 Is my information safe at checkout?

A: Yes, we use industry-standard encryption and secure payment processors to ensure your personal and payment information is protected.